Yes?
Remove the dirt container, open the bottom and clean all seals
Replace the dirt container and retry
Noise still present?
Has the fuse been changed? If not, please replace the fuse in the plug with another 13 amp fuse
Fuse changed and still no power?
Disconnect the hose from the front of the machine
Remove the dirt container
Drop a ball of paper though the rectangular hole halfway down on the machine where the dirt container would normally fit
Is the paper stuck?
Yes?
You have a blockage and this will need to be removed
No improvement?
Remove the dirt container, open the bottom and clean all seals
Replace the dirt container and retry
Noise still present?
Remove the dirt container and switch the machine on
Noise still there?
No?
Go to 'Suction' for advice on how to clean the filters and check for blockages
Yes?
Has the fuse been changed? If not, please replace the fuse in the plug with another 13 amp fuse
Fuse changed and still no power?
The machine is equipped with a safety thermal cut out, which is designed to activate if the air cannot flow through the machine as it should. Allow 24 hours for the machine to cool down thoroughly, in the meantime go to 'Suction' for advice on how to clear the blockage.
Disconnect the hose from the front of the machine
Remove the dirt container
Drop a ball of paper though the rectangular hole halfway down on the machine where the dirt container would normally fit
Is the paper stuck?
Yes?
You have a blockage and this will need to be removed
No improvement?
Remove the dirt container and switch the machine on
Place your hand over the hole located on the machine, where the lid of the dirt container is normally attached to
Suction strong?
Yes?
Go to 'Are the filters clean?'
No?
Remove dirt container
Remove the lid and lift the filter out of the top of the dirt container, tap to get all of the dust off
Rinse the filter under the tap (max 40 degrees, no detergent) allow at least 24 hours for it to fully air dry before placing back in the machine
Remove the separator from the dirt container
Inspect the holes for blockages and clear debris
No improvement?
Go to 'Is the hose blocked?'
Remove the hose from the machine
Drop a small ball of paper down the top of the hose
Is the paper stuck?
Yes?
There is a blockage and this will need to be removed
No?
Complete a visual check of the hose
Are there any splits/tears on the hose?
Yes?
A replacement hose is required, go to 'Spares & Accessories' tab above
No?
Go to 'Is there a blockage in the machine?'
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