Support

Remove the dirt container, open the bottom and clean all seals

Replace the dirt container and retry

Noise still present?

Email us

Has the fuse been changed? If not, please replace the fuse in the plug with another 13 amp fuse

Fuse changed and still no power?

Email us

Yes?

Email us

Disconnect the hose from the front of the machine

Remove the dirt container

Drop a ball of paper though the rectangular hole halfway down on the machine where the dirt container would normally fit

Is the paper stuck?

Yes?

You have a blockage and this will need to be removed

No improvement?

Email us

Remove the dirt container and switch the machine on

Place your hand over the hole located on the machine,  where the lid of the dirt container is normally attached to

Suction strong?

Yes?

Go to 'Are the filters clean?'

No?

Email us

Remove dirt container

Remove the lid and lift the filter out of the top of the dirt container, tap to get all of the dust off

Rinse the filter under the tap (max 40 degrees, no detergent) allow at least 24 hours for it to fully air dry before placing back in the machine

Remove the separator from the dirt container

Inspect the holes for blockages and clear debris

No improvement?

Go to 'Is the hose blocked?'