FAQs

Top 5 FAQs

  • 1. Is the floor wetter than expected?

    A

    Remove the cloth from the machine and wring out or replace with a dry one

    A coral pad will leave the floor drier than a microfibre pad

  • 2. Is there water in the tank?

    A

    If the water tank has run dry, the safety thermal cut out may have been activated

    Leave the machine for 2 hours and try the following:

    Fill the water tank halfway

    Plug the machine in, turn the steam control dial and wait 1 minute (or until steam appears)

    No steam?

    Place your hand over the back of the machine to see if the machine feels warm

    Machine warm?

    No?

    Email us

    Yes? 

    Go to 'Are there any blockages?'

  • 4. No power for 24 hours?

    A

    Has the fuse been changed? If not, please replace the fuse in the plug with another 13 amp fuse

    Fuse changed and still no power?

    Email us

  • Residue (1)

    Residue

    Q
    Is the floor wetter than expected?

    A

    Remove the cloth from the machine and wring out or replace with a dry one

    A coral pad will leave the floor drier than a microfibre pad

  • Steam (3)

    Steam

    Q
    Is there water in the tank?

    A

    If the water tank has run dry, the safety thermal cut out may have been activated

    Leave the machine for 2 hours and try the following:

    Fill the water tank halfway

    Plug the machine in, turn the steam control dial and wait 1 minute (or until steam appears)

    No steam?

    Place your hand over the back of the machine to see if the machine feels warm

    Machine warm?

    No?

    Email us

    Yes? 

    Go to 'Are there any blockages?'

    Steam

    Q
    Are there any blockages?

    A

    Switch the machine off and unplug from the wall socket

    Press the button on the neck of the machine to remove the floorhead

    Use a small thin object (such as a paperclip) to clear any blockage from the neck of the machine where the floorhead attaches to

    Run water through the floorhead to check for any blockages that may need to be removed

    Clear any blockages by inserting the small thin object into the holes underneath the floorhead

    Re-assemble the machine, switch on and turn the steam control dial and wait for 1 minute (or until steam appears)

    No steam?

    Go to 'Is the handle fitted correctly?'

    Steam

    Q
    Is the handle fitted correctly?

    A

    Press handle release clip and pull to remove the handle

    Push the handle back into the machine until it clicks into place

    Switch the machine on and retry

    All other checks completed and no improvement?

    Email us

  • Smell (1)

    Smell

    Q
    Unusual smell?

    A
  • Power (2)

    Power

    Q
    No power for 24 hours?

    A

    Has the fuse been changed? If not, please replace the fuse in the plug with another 13 amp fuse

    Fuse changed and still no power?

    Email us

    Power

    Q
    Does the machine go on and off when moved?

    A
Product Manual Spares

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    Steam Cleaner Carpet Glider
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