FAQs

Top 5 FAQs

  • 2. Whistling noise?

    A

    Remove the dirt container, open the bottom and clean all seals

    Replace the dirt container and retry

    Noise still present?

    Email us

  • 3. No power for 24 hours?

    A

    Has the fuse been changed? If not, please replace the fuse in the plug with another 13 amp fuse

    Fuse changed and still no power?

    Email us

  • 4. Is there a blockage in the machine?

    A

    Disconnect the hose from the front of the machine

    Remove the dirt container

    Drop a ball of paper though the rectangular hole halfway down on the machine where the dirt container would normally fit

    Is the paper stuck?

    Yes?

    You have a blockage and this will need to be removed

    No improvement?

    Email us

  • Smell (1)

    Smell

    Q
    Unusual smell?

    A
  • Noise (2)

    Noise

    Q
    Whistling noise?

    A

    Remove the dirt container, open the bottom and clean all seals

    Replace the dirt container and retry

    Noise still present?

    Email us

    Noise

    Q
    Unusual noise?

    A

    Remove the dirt container and switch the machine on

    Noise still there?

    No?

    Go to 'Suction' for advice on how to clean the filters and check for blockages

    Yes?

    Email us

  • Power (3)

    Power

    Q
    No power for 24 hours?

    A

    Has the fuse been changed? If not, please replace the fuse in the plug with another 13 amp fuse

    Fuse changed and still no power?

    Email us

    Power

    Q
    Does the machine go on and off when moved?

    A

    Power

    Q
    Cutting out during use?

    A

    The machine is equipped with a safety thermal cut out, which is designed to activate if the air cannot flow through the machine as it should. Allow 24 hours for the machine to cool down thoroughly, in the meantime go to 'Suction' for advice on how to clear the blockage.

  • Suction (4)

    Suction

    Q
    Is there a blockage in the machine?

    A

    Disconnect the hose from the front of the machine

    Remove the dirt container

    Drop a ball of paper though the rectangular hole halfway down on the machine where the dirt container would normally fit

    Is the paper stuck?

    Yes?

    You have a blockage and this will need to be removed

    No improvement?

    Email us

    Suction

    Q
    Is the suction strong from the motor?

    A

    Remove the dirt container and switch the machine on

    Place your hand over the hole located on the machine,  where the lid of the dirt container is normally attached to

    Suction strong?

    Yes?

    Go to 'Are the filters clean?'

    No?

    Email us

    Suction

    Q
    Are the filters clean?

    A

    Remove dirt container

    Remove the lid and lift the filter out of the top of the dirt container, tap to get all of the dust off

    Rinse the filter under the tap (max 40 degrees, no detergent) allow at least 24 hours for it to fully air dry before placing back in the machine

    Remove the separator from the dirt container

    Inspect the holes for blockages and clear debris

    No improvement?

    Go to 'Is the hose blocked?'

    Suction

    Q
    Is the hose blocked?

    A

    Remove the hose from the machine

    Drop a small ball of paper down the top of the hose

    Is the paper stuck?

    Yes?

    There is a blockage and this will need to be removed

    No?

    Complete a visual check of the hose

    Are there any splits/tears on the hose?

    Yes?

    A replacement hose is required, go to 'Spares & Accessories' tab above

    No?

    Go to 'Is there a blockage in the machine?'

Product Manual Spares

9 products 9 products

List Grid

  1. Cyclone XS 3-in-1 Tool

    1-9-130815-00
    £7.99
    Cyclone XS 3-in-1 Tool
    Free Delivery*
    A replacement 3-in1-tool for your Dirt Devil machine. Ideal for dusting, vacuuming upholsteries and in-between crevices.

    Learn More
    Free Delivery*
  2. £7.99
    Cyclone XS Hard Floor Tool
    Free Delivery*
    A replacement hard floor tool for Dirt Devil Cyclone XS & Cyclone XS Pet Cylinder Vacuums.

    Learn More
    Free Delivery*
  3. £14.99
    Cyclone XS Hose & Handle
    Free Delivery*
    A replacement hose & handle for Dirt Devil Cyclone XS & Cyclone XS Pet Cylinder Vacuums.

    Learn More
    Free Delivery*
  4. £4.99
    Cyclone XS Post-motor Filter
    Free Delivery*
    A replacement post-motor filter for Dirt Devil Cyclone XS & Cyclone XS Pet Cylinder Vacuums.

    Learn More
    Free Delivery*
  5. £4.99
    Cyclone XS Pre-motor Filter
    Free Delivery*
    A replacement pre-motor filter for Dirt Devil Cyclone XS & Cyclone XS Pet Cylinder Vacuums.

    Out of Stock

    Learn More
    Free Delivery*
  6. £14.99
    Cyclone XS Floor Tool
    Free Delivery*
    A replacement floor tool for Dirt Devil Cyclone XS & Cyclone XS Pet Cylinder Vacuums.

    Learn More
    Free Delivery*
  7. £14.99
    1-9-136006-00
    Free Delivery*
    Replacement turbo tool for Dirt Devil Cyclone XS, QuickPower & Express Power Cylinder Vacuums.

    Learn More
    Free Delivery*
  8. £4.99
    Cyclone XS Pre Motor Filter Foam
    Free Delivery*
    A replacement pre motor filter foam for Dirt Devil Cyclone XS & Cyclone XS Pet Cylinder Vacuums.

    Learn More
    Free Delivery*
  9. £9.99
    Cyclone XS Telescopic Tube
    Free Delivery*
    Replacement telescopic tube for Dirt Devil Cyclone XS & Cyclone XS Pet Cylinder Vacuums.

    Learn More
    Free Delivery*

9 products 9 products

List Grid