FAQs

Top 5 FAQs

  • 2. Unusual noise?

    A

    Remove the dirt container and switch the machine on

    Noise still there?

    No?

    Go to 'Suction' for advice on how to clean the filters and check for blockages

    Yes?

    Email us

  • 3. Brushes not turning?

    A

    Something has obstructed the brushbar. Remove the handheld and brushbar cover, remove brushbar and clear any debris from around the brushbar itself

    Re-assemble the brushbar, replace brushbar cover and stand the machine in the upright position

    Allow 30 minutes for the machine to reset and try again

    The brushes should now be turning

    No improvement?

    Email us

  • 4. Have you checked the charger?

    A

    Plug the charger into the mains and insert the lead into the side of the handheld

    The light should illuminate

    Light on?

    No?

    Email us

    Green light?

    Unplug from the charger and retry

    Red light?

    Charge for 5 hours and retry

    No improvement?

    Email us

  • 5. Is the suction strong from the motor?

    A

    Remove the handheld from the main body

    Remove the dirt container and switch the machine on

    Place your hand over the vent located behind the dirt container

    Suction strong?

    Go to 'Is the filter clean?'

    No?

    Email us

  • Smell (1)

    Smell

    Q
    Unusual smell?

    A
  • Noise (1)

    Noise

    Q
    Unusual noise?

    A

    Remove the dirt container and switch the machine on

    Noise still there?

    No?

    Go to 'Suction' for advice on how to clean the filters and check for blockages

    Yes?

    Email us

  • Brushbar (1)

    Brushbar

    Q
    Brushes not turning?

    A

    Something has obstructed the brushbar. Remove the handheld and brushbar cover, remove brushbar and clear any debris from around the brushbar itself

    Re-assemble the brushbar, replace brushbar cover and stand the machine in the upright position

    Allow 30 minutes for the machine to reset and try again

    The brushes should now be turning

    No improvement?

    Email us

  • Power (3)

    Power

    Q
    Have you checked the charger?

    A

    Plug the charger into the mains and insert the lead into the side of the handheld

    The light should illuminate

    Light on?

    No?

    Email us

    Green light?

    Unplug from the charger and retry

    Red light?

    Charge for 5 hours and retry

    No improvement?

    Email us

    Power

    Q
    Have you checked the battery?

    A

    Before first use, the machine will require charging for a full 5 hours. Failure to charge in full will result in future poor charging and performance

    Let the battery run down until it stops

    Plug the machine into the charging unit to charge

    No improvement?

    Email us

    Power

    Q
    Cutting out during use?

    A

    The machine is equipped with a safety thermal cut out, which is designed to activate if the air cannot flow through the machine as it should. Allow 24 hours for the machine to cool down thoroughly, in the meantime go to 'Suction' for advice on how to clear the blockage.

  • Suction (3)

    Suction

    Q
    Is the suction strong from the motor?

    A

    Remove the handheld from the main body

    Remove the dirt container and switch the machine on

    Place your hand over the vent located behind the dirt container

    Suction strong?

    Go to 'Is the filter clean?'

    No?

    Email us

    Suction

    Q
    Is the filter clean?

    A

    Remove the dirt container

    Remove the filter out of the dirt container and tap to get all of the dust off

    Rinse the filter under the tap (max 40 degrees, no detergent) allow at least 24 hours for it to fully air dry before placing back in the machine

    Still no suction from handheld?

    Email us

    Suction fine from handheld, but poor from the floorhead?

    Go to 'Are there any blockages?'

    Suction

    Q
    Are there any blockages?

    A

    Remove the handheld and floorhead from the main body

    Visually inspect the floorhead and remove any blockages

    No improvement?

    Go to 'Brushbar'

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