FAQs

Top 5 FAQs

  • 1. No water/solution from the hose?

    A

    Fill clean water tank

    Switch the machine on

    Using a pencil, press the valve on the machine where the solution tube (attached to the hose) would normally connect

    Does water release?

    Yes? 

    A replacement hose is required, go to 'Spares & Accessories' tab above

    No?

    Email us

  • 2. High pitched noise?

    A

    The machine has a float in the dirty water tank that is designed to rise with the level of the water. However, if the machine is jolted, or there is a large amount of foam in the tank, the float may rise to the top. The rising float will block the suction and the machine will make a high pitched noise.

    To return the float to its original position, simply switch the machine off, allow it to drop down and then try again

    No improvement?

    Email us

  • 3. Brushes not turning?

    A

    Switch the machine off and unplug from the wall socket

    Remove the cover from the base on the machine to access the brushbar

    Is the belt broken?

    Yes?

    A replacement belt is required, go to 'Spares & Accessories' tab above

    No?

    Email us

  • 4. No power for 24 hours?

    A

    Has the fuse been changed? If not, please replace the fuse in the plug with another 13 amp fuse

    Fuse changed and still no power?

    Email us

  • 5. Suction poor from the hose?

    A

    Open the door on the nozzle where the hose fits in

    Switch the machine on and place your hand over the hole to test the suction

    Is there suction?

    No?

    Go to 'Is the suction strong from the motor?'

    Yes?

    Re-fit the hose and ensure that it is in place correctly

    No improvement?

    The hose will need to be replaced, go to 'Spares & Accessories' tab above

  • Water/Solution (2)

    Water/Solution

    Q
    No water/solution from the hose?

    A

    Fill clean water tank

    Switch the machine on

    Using a pencil, press the valve on the machine where the solution tube (attached to the hose) would normally connect

    Does water release?

    Yes? 

    A replacement hose is required, go to 'Spares & Accessories' tab above

    No?

    Email us

    Water/Solution

    Q
    No water/solution from the base?

    A

    Remove and fill the clean water tank

    Hold the clean water tank over the sink and press the valve at the bottom of the tank

    Water released?

    No?

    A replacement clean water tank is required, go to 'Spares & Accessories' tab above

    Yes?

    Re-fit the clean water tank back on the machine and try again

    No improvement?

    Email us

  • Noise (1)

    Noise

    Q
    High pitched noise?

    A

    The machine has a float in the dirty water tank that is designed to rise with the level of the water. However, if the machine is jolted, or there is a large amount of foam in the tank, the float may rise to the top. The rising float will block the suction and the machine will make a high pitched noise.

    To return the float to its original position, simply switch the machine off, allow it to drop down and then try again

    No improvement?

    Email us

  • Brushbar (1)

    Brushbar

    Q
    Brushes not turning?

    A

    Switch the machine off and unplug from the wall socket

    Remove the cover from the base on the machine to access the brushbar

    Is the belt broken?

    Yes?

    A replacement belt is required, go to 'Spares & Accessories' tab above

    No?

    Email us

  • Power (2)

    Power

    Q
    No power for 24 hours?

    A

    Has the fuse been changed? If not, please replace the fuse in the plug with another 13 amp fuse

    Fuse changed and still no power?

    Email us

    Power

    Q
    Does the machine go on and off when moved?

    A
  • Suction (4)

    Suction

    Q
    Suction poor from the hose?

    A

    Open the door on the nozzle where the hose fits in

    Switch the machine on and place your hand over the hole to test the suction

    Is there suction?

    No?

    Go to 'Is the suction strong from the motor?'

    Yes?

    Re-fit the hose and ensure that it is in place correctly

    No improvement?

    The hose will need to be replaced, go to 'Spares & Accessories' tab above

    Suction

    Q
    Is the suction strong from the motor?

    A

    Remove the dirty water tank and switch the machine on

    Place your hand over the rectangular hole located on the machine, where the dirty water tank sits

    Suction strong?

    Yes?

    Go to 'Is the filter clean?'

    No?

    Email us

    Suction

    Q
    Have you checked the dirty water tank?

    A

    Is there debris in the tank? 

    Yes?

    Rinse the tank through with warm water

    No?

    Go to 'Is the tank fitted correctly?'

    Suction

    Q
    Is the tank fitted correctly?

    A

    Remove the dirty water tank off the machine

    Line up the front edge of the dirty water tank with the front edge of the machine

    Lower the back of the dirty water tank on to the machine ensuring there are no visible gaps

    When fitted correctly, the front edge of the dirty water tank should be touching the floor

    No improvement?

    Email us

Product Manual Spares

8 products 8 products

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  1. £7.99
    Deep Clean Carpet Cleaner Solution
    Free Delivery*
    Dirt Devil formulated solution to gently lift dirt & stains from carpets and upholstery. Dries leaving a fresh, clean fragrance without any sticky residue on surfaces.

    For use in all Dirt Devil carpet washers.

    Learn More
    Free Delivery*
  2. £12.99
    Deep Clean Advanced Carpet Cleaner Solution
    Free Delivery*

    Dirt Devil deep clean advanced formula powers through extra tough spots and stains on carpets, rugs and upholstery. Helps neutralise unpleasant smells and leaves no sticky residue.

    For use in all Dirt Devil carpet washers.

    Learn More
    Free Delivery*
  3. Wash & Go + Filter

    6-7-137243
    £4.99
    Wash & Go + Filter
    Free Delivery*
    Replacement filter for the Dirt Devil Wash & Go + Carpet Washer.

    Out of Stock

    Learn More
    Free Delivery*
  4. Wash & Go + Brushbar

    6-3-136636-00
    £8.99
    Wash & Go + Brushbar
    Free Delivery*
    Replacement Brushbar for the Dirt Devil Wash & Go + Carpet Washer.

    Learn More
    Free Delivery*
  5. Wash & Go + Belt

    1-9-125287-00
    £4.99
    Wash & Go + Belt
    Free Delivery*
    Replacement belt for the Dirt Devil Wash & Go + Carpet Washer.

    Out of Stock

    Learn More
    Free Delivery*
  6. £39.99
    Wash & Go + Dirty Water Tank
    Free Delivery*
    Replacement dirty water tank for the Dirt Devil Wash & Go + Carpet Washer.

    Learn More
    Free Delivery*
  7. £9.98
    Deep Clean Carpet Cleaner Solution Twin Pack
    Free Delivery*

    A twin pack of Dirt Devil's Deep Clean formulated carpet cleaning solution which gently lifts dirt & stains from carpets and upholstery.

    Learn More
    Free Delivery*
  8. £14.98
    Deep Clean Advance Carpet Cleaner Solution Twin Pack
    Free Delivery*

    A twin pack of Dirt Devil's Deep Clean Advance formulated carpet cleaning solution which gently lifts dirt & stains from carpets and upholstery.

    Learn More
    Free Delivery*

8 products 8 products

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