FAQs

Top 5 FAQs

  • 1. No water from the base?

    A

    Remove and fill the clean water tank

    Hold the clean water tank over the sink and press the valve at the bottom of the tank

    Water released?

    No?

    A replacement clean water tank is required, go to 'Spares & Accessories' tab above

    Yes?

    Re-fit the clean water tank back on the machine and try again

    No improvement?

    Email us

  • 2. High pitched noise?

    A

    The machine has a float in the dirty water tank that is designed to rise with the level of the water. However, if the machine is jolted, or there is a large amount of foam in the tank, the float may rise to the top. The rising float will block the suction and the machine will make a high pitched noise.

    To return the float to its original position, simply switch the machine off, allow it to drop down and then try again

    No improvement?

    Email us

  • 3. Is the filter clean?

    A

    Switch the machine off and unplug from the wall socket

    Remove both tanks and lie the machine back

    Remove the brush filter screen from behind the brushes and clean any lint/debris with your finger or some tissue and return it to the machine

    Stand the machine upright, replace both tanks and try again

    No improvement?

    Go to 'Is there an obstruction?'

  • 4. No power for 24 hours?

    A

    Has the fuse been changed? If not, please replace the fuse in the plug with another 13 amp fuse

    Fuse changed and still no power?

    Email us

  • 5. Suction poor from the hose?

    A

    Open the door on the nozzle where the hose fits in

    Switch the machine on and place your hand over the hole to test the suction

    Is there suction?

    No?

    Go to 'Is the suction strong from the motor?'

    Yes?

    Re-fit the hose and ensure that it is in place correctly

    No improvement?

    The hose will need to be replaced, go to 'Spares & Accessories' tab above

  • Water/Solution (3)

    Water/Solution

    Q
    No water from the base?

    A

    Remove and fill the clean water tank

    Hold the clean water tank over the sink and press the valve at the bottom of the tank

    Water released?

    No?

    A replacement clean water tank is required, go to 'Spares & Accessories' tab above

    Yes?

    Re-fit the clean water tank back on the machine and try again

    No improvement?

    Email us

    Water/Solution

    Q
    No solution from the base?

    A

    Ensure the machine is set to 'Wash' 

    Remove the clean water tank

    Fill up the solution compartment

    Hold the tank over the sink and press the valve at the bottom of the solution compartment

    Solution released?

    No?

    A replacement clean water tank is required, go to 'Spares & Accessories' tab above

    Yes?

    Remove the foam on the machine where the solution tank sits 

    Rinse the foam with warm water to clear any residue

    Replace the foam and clean water tank back on the machine and try again

    No improvement?

    Email us

    Water/Solution

    Q
    No water/solution from the hose?

    A

    Fill clean water tank

    Select 'Wash' mode and switch the machine on

    Using a pencil, press the valve on the front of the machine where the solution tube (attached to the hose) would normally connect

    Does water release?

    Yes? 

    A replacement hose is required, go to 'Spares & Accessories' tab above

    No?

    Email us

  • Noise (1)

    Noise

    Q
    High pitched noise?

    A

    The machine has a float in the dirty water tank that is designed to rise with the level of the water. However, if the machine is jolted, or there is a large amount of foam in the tank, the float may rise to the top. The rising float will block the suction and the machine will make a high pitched noise.

    To return the float to its original position, simply switch the machine off, allow it to drop down and then try again

    No improvement?

    Email us

  • Brushbar (3)

    Brushbar

    Q
    Is the filter clean?

    A

    Switch the machine off and unplug from the wall socket

    Remove both tanks and lie the machine back

    Remove the brush filter screen from behind the brushes and clean any lint/debris with your finger or some tissue and return it to the machine

    Stand the machine upright, replace both tanks and try again

    No improvement?

    Go to 'Is there an obstruction?'

    Brushbar

    Q
    Is there an obstruction?

    A

    Switch the machine off and unplug from the wall socket

    Lie the machine flat and remove the spinscrub brushbar

    Turn the spindle on the top of the brushes

    Brushes turning?

    No?

    A new spinscrub brushbar is required, go to 'Spares & Accessories' tab above

    Yes?

    Go to 'Have you checked the spindle?'

    Brushbar

    Q
    Have you checked the spindle?

    A

    Switch the machine off and unplug from the wall socket

    Remove both tanks and lie the machine back

    Remove the spinscrub brushbar

    Check the spindle on the top of the brushes

    The spindle should be approximately 1 inch in length and should have flat sides (not rounded)

    Spindle intact?

    No?

    A new spinscrub brushbar is required, go to 'Spares & Accessories' tab above

    Yes?

    Email us

  • Power (2)

    Power

    Q
    No power for 24 hours?

    A

    Has the fuse been changed? If not, please replace the fuse in the plug with another 13 amp fuse

    Fuse changed and still no power?

    Email us

    Power

    Q
    Does the machine go on and off when moved?

    A
  • Suction (4)

    Suction

    Q
    Suction poor from the hose?

    A

    Open the door on the nozzle where the hose fits in

    Switch the machine on and place your hand over the hole to test the suction

    Is there suction?

    No?

    Go to 'Is the suction strong from the motor?'

    Yes?

    Re-fit the hose and ensure that it is in place correctly

    No improvement?

    The hose will need to be replaced, go to 'Spares & Accessories' tab above

    Suction

    Q
    Is the suction strong from the motor?

    A

    Remove the dirty water tank and switch the machine on

    Place your hand over the circular hole located on the machine, where the dirty water tank sits

    Suction strong?

    Yes?

    Go to 'Is the filter clean?'

    No?

    Email us

    Suction

    Q
    Is the filter clean?

    A

    Switch the machine off and unplug from the wall socket

    Remove both tanks and lie the machine back

    Remove the brush filter screen from behind the brushes and clean any lint/debris with your finger or some tissue and return it to the machine

    Stand the machine upright, replace both tanks and try again

    No improvement?

    Go to 'Are there any blockages?'

    Suction

    Q
    Are there any blockages?

    A

    Remove the front nozzle and rinse with warm water to clear any debris that may be clogged

    Re-fit on to the machine and ensure the door for the hose is securely shut

    Rinse the dirty water tank with warm water

    Re-fit the tank on the machine ensuring that the lid is fitted securely

    No improvement?

    Email us

Product Manual Spares

6 products 6 products

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  1. £7.99
    Deep Clean Carpet Cleaner Solution
    Free Delivery*
    Dirt Devil formulated solution to gently lift dirt & stains from carpets and upholstery. Dries leaving a fresh, clean fragrance without any sticky residue on surfaces.

    For use in all Dirt Devil carpet washers.

    Learn More
    Free Delivery*
  2. £12.99
    Deep Clean Advanced Carpet Cleaner Solution
    Free Delivery*

    Dirt Devil deep clean advanced formula powers through extra tough spots and stains on carpets, rugs and upholstery. Helps neutralise unpleasant smells and leaves no sticky residue.

    For use in all Dirt Devil carpet washers.

    Learn More
    Free Delivery*
  3. £26.99
    6-9-136627-00
    Free Delivery*
    A replacement spinscrub brush for the Dirt Devil Maxx Wash Carpet Cleaner.

    Learn More
    Free Delivery*
  4. Maxx Wash Lint Filter

    1-7-133305-00
    £4.99
    Maxx Wash Lint Filter
    Free Delivery*
    A replacement lint filter for the Dirt Devil Maxx Wash Carpet Cleaner.
      Suitable for the following model numbers
    • Maxx Wash Carpet Cleaner - DDW03-E01

    Out of Stock

    Learn More
    Free Delivery*
  5. £9.98
    Deep Clean Carpet Cleaner Solution Twin Pack
    Free Delivery*

    A twin pack of Dirt Devil's Deep Clean formulated carpet cleaning solution which gently lifts dirt & stains from carpets and upholstery.

    Learn More
    Free Delivery*
  6. £14.98
    Deep Clean Advance Carpet Cleaner Solution Twin Pack
    Free Delivery*

    A twin pack of Dirt Devil's Deep Clean Advance formulated carpet cleaning solution which gently lifts dirt & stains from carpets and upholstery.

    Learn More
    Free Delivery*

6 products 6 products

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